FAQs

Are MÉTIELLE garments available immediately?

MÉTIELLE predominantly adopts an on-demand production model. Some garments may be available immediately, while others are made upon order. The estimated timelines are indicated on the respective product page.

Why do you produce on demand?

We have chosen an on-demand production model to reduce overproduction, limit surplus, and use materials more consciously. We produce primarily based on actual demand, avoiding unnecessary stock and reducing the risk of garments and materials remaining unused or needing to be disposed of.

It is our way of pursuing a more responsible approach to fashion, with greater attention to environmental impact, waste reduction, and respect for the planet's resources.

How do I choose my size?

Consult the Size Guide available on the site. For assistance with fit, you can contact us before purchasing at metiellecouture@gmail.com.

Do you ship internationally?

Yes. MÉTIELLE ships within Italy and abroad. The options available for your destination will be displayed during checkout.

Is shipping free?

Shipping is free on orders over €500. For orders of €500 or less, the cost is indicated at checkout.

How do customs duties work?

For international shipments, any customs duties are the responsibility of the customer. MÉTIELLE reimburses the portion of customs duties exceeding USD 45 per order.

To request a refund, you must send the official receipt or customs documentation proving the amount paid, along with the order number, to metiellecouture@gmail.com.

How can I track my order?

When the order is shipped, you will receive an email with the tracking number, which you can use to follow the delivery.

Can I make a return?

Yes. You can request a return within 14 days of order delivery. The product must be returned intact and undamaged. Return shipping costs are the responsibility of the customer.

How will I receive the refund?

After the return is received and verified, the refund will be issued using the same payment method used for the purchase, in compliance with the timelines set by applicable law.

Can I return a personalized garment?

Products made to measure or clearly personalized cannot be returned in the cases provided for by applicable law.

How should I store my fur?

Store the garment in a cool, dry, and well-ventilated place, away from direct heat sources and intense light. Avoid compressing it for extended periods and use a suitable hanger that preserves its structure.